Privacy Policy

Trillow Electrical Limited
Effective Date: 05.08.25

At Trillow Electrical, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information.

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1. Who We Are

Trillow Electrical is a provider of electrical services to residential and commercial customers. Our registered address is:
4 Ragley Road, Harvington, Evesham, WR11 8NU
You can contact us at:
📧 trillowelectrical@outlook.com
📞 07584623453

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2. Information We Collect

We may collect the following personal information from you:
   •    Full name
   •    Address (for service purposes)
   •    Email address
   •    Phone number
   •    Payment information
   •    Details about your property and electrical requirements

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3. How We Use Your Information

We use your information to:
   •    Provide and manage our electrical services
   •    Communicate with you about appointments, quotes, and work progress
   •    Process payments and invoices
   •    Maintain records for legal and accounting purposes
   •    Improve our customer service and operations

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4. Legal Basis for Processing

We collect and process your data under the following legal bases:
   •    Contractual necessity: To provide services you’ve requested
   •    Legal obligation: For accounting and tax purposes
   •    Legitimate interest: To follow up on quotes or improve services
   •    Consent: When required for marketing or optional communications

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5. Sharing Your Information

We do not sell or rent your personal information. We may share your data with:
   •    Trusted service providers (e.g., invoicing software, subcontractors)
   •    Regulatory authorities if required by law
   •    Payment processors to facilitate transactions

All third parties are required to respect your data and comply with data protection laws.

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6. Data Retention

We retain personal data for as long as necessary to fulfill our services and obligations. In general:
   •    Job-related data: kept for 6 years for tax/legal purposes
   •    Contact information: kept for follow-up unless you request deletion

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7. Your Rights

You have the right to:
   •    Access the personal data we hold about you
   •    Request correction of inaccurate data
   •    Request deletion (where legally possible)
   •    Object to or restrict processing
   •    Withdraw consent (where consent is the basis for processing)
   •    Lodge a complaint with the Information Commissioner’s Office (ICO)

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8. Security of Your Data

We take appropriate technical and organisational measures to protect your data, including secure storage, password protection, and limited access to authorised personnel only.

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9. Cookies 
Our website may use cookies to enhance user experience, track website traffic, and remember user preferences. You can disable cookies through your browser settings.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website or sent directly to you when required.

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11. Contact Us

If you have any questions about this policy or your data, please contact:
Trillow Electrical
[Insert Address]
📧 trillowelectrical@outlook.com
📞 07584623453