Privacy Policy
Trillow Electrical
Effective Date: 05.08.25
At Trillow Electrical, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information.
⸻
1. Who We Are
Trillow Electrical is a provider of electrical services to residential and commercial customers. Our registered address is:
4 Ragley Road, Harvington, Evesham, WR11 8NU
You can contact us at:
📧 trillowelectrical@outlook.com
📞 07584623453
⸻
2. Information We Collect
We may collect the following personal information from you:
• Full name
• Address (for service purposes)
• Email address
• Phone number
• Payment information
• Details about your property and electrical requirements
⸻
3. How We Use Your Information
We use your information to:
• Provide and manage our electrical services
• Communicate with you about appointments, quotes, and work progress
• Process payments and invoices
• Maintain records for legal and accounting purposes
• Improve our customer service and operations
⸻
4. Legal Basis for Processing
We collect and process your data under the following legal bases:
• Contractual necessity: To provide services you’ve requested
• Legal obligation: For accounting and tax purposes
• Legitimate interest: To follow up on quotes or improve services
• Consent: When required for marketing or optional communications
⸻
5. Sharing Your Information
We do not sell or rent your personal information. We may share your data with:
• Trusted service providers (e.g., invoicing software, subcontractors)
• Regulatory authorities if required by law
• Payment processors to facilitate transactions
All third parties are required to respect your data and comply with data protection laws.
⸻
6. Data Retention
We retain personal data for as long as necessary to fulfill our services and obligations. In general:
• Job-related data: kept for 6 years for tax/legal purposes
• Contact information: kept for follow-up unless you request deletion
⸻
7. Your Rights
You have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion (where legally possible)
• Object to or restrict processing
• Withdraw consent (where consent is the basis for processing)
• Lodge a complaint with the Information Commissioner’s Office (ICO)
⸻
8. Security of Your Data
We take appropriate technical and organisational measures to protect your data, including secure storage, password protection, and limited access to authorised personnel only.
⸻
9. Cookies
Our website may use cookies to enhance user experience, track website traffic, and remember user preferences. You can disable cookies through your browser settings.
⸻
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website or sent directly to you when required.
⸻
11. Contact Us
If you have any questions about this policy or your data, please contact:
Trillow Electrical
[Insert Address]
📧 trillowelectrical@outlook.com
📞 07584623453